Privacy Policy

PRIVACY POLICY
Marshmallow Media Limited (trading as Marshmallow Collective)
Effective Date: 28 April 2026

Marshmallow Media Limited, trading as Marshmallow Collective (“we”, “us”, or “our”), is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you use our services or interact with us.

1. Information We Collect

We may collect and process the following data:

  • Name, email address, phone number, and business details

  • Social media account information (where access is granted)

  • Billing and payment information

  • Website usage data (via cookies and analytics tools)

  • Any other information you provide when contacting us or using our services

2. How We Use Your Information

We use your information to:

  • Provide and manage our marketing services

  • Communicate with you regarding your account or projects

  • Process payments and invoices

  • Improve our services and marketing strategies

  • Comply with legal obligations

3. Legal Basis for Processing

We process your data under the following legal bases:

  • Performance of a contract

  • Legitimate business interests

  • Compliance with legal obligations

  • Your consent (where applicable)

4. Sharing Your Information

We may share your data with:

  • Payment processors and accountants

  • Third-party platforms (e.g. social media platforms) necessary to deliver services

  • Legal or regulatory authorities if required

We do not sell your personal data.

5. Data Storage & Security

We store your data securely and take appropriate technical and organisational measures to protect it from unauthorised access, loss, or misuse.

6. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements.

7. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction or deletion

  • Object to processing

  • Request restriction of processing

  • Request data transfer

  • Withdraw consent at any time

To exercise your rights, please contact us using the details below.

8. Cookies

Our website may use cookies to enhance user experience and analyse site traffic. You can control cookie settings through your browser.

9. Third-Party Links

Our website or services may include links to third-party websites. We are not responsible for their privacy practices.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Marshmallow Media Limited (Marshmallow Collective)
Email: hello@marshmallowcollective.co.uk
Address: 68 Clydesdale Avenue, ML3 7SY, United Kingdom

This policy is designed to comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.